Communications
Constant communications with tenants is the best way to avoid complaints. Provide the tenant any necessary contact information. Encourage them to call and e-mail off-site management and respond to these communications promptly. If outside of the local calling area, establish a toll-free number or an off-premises extension for the management company so that the tenant is paying for local calls only.
Use personal visits to answer tenant’s questions, or explain any unclear lease terms and building operations. Identify potential problems or complaints that the tenant may have. Observe the office operations and personnel. Compliment office designs or advertising. Consider any tenant suggestions for improving the property.
Consider holding monthly tenant meetings to assure tenants that management is listening to their concerns and is committed to solving problems. Publish a summary of the meeting in a monthly newsletter. Also include in the newsletter any scheduled construction, upcoming events, or other news at the building.
Comments
Communication is one of the most important aspects of our jobs. I agree with Mr. Mellen though, something a little less formal would be more benificial and allow for more relaxed conversations.
Communication with the tenant is undoubtedly extremely important. I'm not sure, I'd recommend monthly tenant meetings in the traditional sense. Maybe a tenant coffee in the community room or something else less formal.
- Christopher Mellen | Flag this comment for review